If you're having difficulty connecting to the internet, follow these quick tips on how you can get it back and connected.
If some devices are connected but others are not then this is most likely a device issue. If none of your devices are connecting then the problem most likely lies with either your modem. Follow the steps below, in the order they appear, to try to fix your problem.
RESTART YOUR DEVICE
This simple step often resolves minor issues relating to connectivity. You may also wish to try shutting it down completely and then waiting a few minutes before restarting.
RESTART YOUR MODEM
Unplug your modems power cord from the socket, and if you have an additional router or Wi-Fi extenders, unplug these also. Then wait one full minute before plugging your modem back in. Wait for the lights on your modem to turn solid green. If you unplugged your router, plug it back in and wait for it to connect to your modem. Now, wait up to 5 minutes before your modem goes online.
Modem lights still not coming on solid? Ensure all power cables and wires are firmly attached to the correct ports.